How to present negative medical news in a positive light : a prescription for health care providers / by Michael J. Cavallaro.
In a 2009 Gallup poll, 30 percent of Americans surveyed believed that the national health care industry offers less-than-good quality of care for its citizens. But you can change how your patients perceive your own services, starting with how you and your staff deliver sensitive news. With this step...
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| Language: | English |
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Ocala :
Atlantic Publishing Group,
[2017]
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| Local Note: | ProQuest Ebook Central |
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