Communicating non-defensively / by Denise Dexter.
This video shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness. Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostil...
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Streaming video (Emerson users only) |
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| Main Author: | |
| Format: | Electronic Video |
| Language: | English |
| Published: |
Carlsbad, CA :
CRM Learning,
1994.
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| Series: | Global business and economics in video
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| Subjects: | |
| Genre/Form: | Educational films |
Internet
Streaming video (Emerson users only)Streaming Media
| Call Number: |
Alexander Street Press
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| Online |