The business of non-verbal communication and expressiveness / by Ereni Markos.
"Examined the effects of nonverbal communication and expressiveness in a service setting. The study focused on employee expressiveness and decoding skills as determinants of a positive customer experience." -- abstract.
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| Format: | Thesis Book |
| Language: | English |
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[Place of publication not identified] :
[publisher not identified],
2003.
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| Genre/Form: | Emerson thesis |
Off-Site Storage - Ask at Service Desk
| Call Number: |
[THESIS] BF637.C45 M37 2003
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| Available |