Different strokes for different folks : do culture and mood states influence the behavior of customers during the process of service recovery? / by Priya Niteen Gupte.
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| Format: | Thesis Book |
| Language: | English |
| Published: |
[Place of publication not identified] :
[publisher not identified],
2003.
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| Subjects: | |
| Genre/Form: | Emerson thesis |
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| Call Number: |
[THESIS] HF5415.32 .G87 2003
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| Available |