The Indian call center experience : the role of family as a coping mechanism for customer services representatives (CS) engaging in emotional labor / by Kirti K. Shenoi.
"With a rapid movement towards service economics, employees including Customer Service Representatives (CSRS) in an outsourced workforce increasingly engage in emotional labor. It is important to note the role that communication with family members' plays in dealing with the resultant work...
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| Format: | Thesis Book |
| Language: | English |
| Published: |
[Place of publication not identified] :
[publisher not identified],
2010.
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| Subjects: | |
| Genre/Form: | Emerson thesis, Emerson thesis |
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| Call Number: |
[THESIS] HF5415.5 .S54 2010
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