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    Different strokes for different folks : do culture and mood states influence the behavior of customers during the process of service recovery? / by Priya Niteen Gupte.

    Different strokes for different folks : do culture and mood states influence the behavior of customers during the process of service recovery? / by Priya Niteen Gupte. by Gupte, Priya Niteen

    Published 2003
    Thesis Book
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